**Service Delivery & Fulfillment Policy**

At **Divine Positive Family**, we are committed to delivering our digital coaching sessions, consultations, and community access promptly and seamlessly. Because our services are delivered digitally and electronically, no physical goods will be shipped.

* **Mode of Delivery:**

All 1-on-1 consultations, clarity calls, and mentorship programs are conducted live online via secure video conferencing platforms such as Zoom or Google Meet. Community access, digital materials, and session notes are delivered electronically.

* **Delivery Timelines:**

* **Booking Confirmation:** Upon successful payment and slot selection, an automated booking confirmation containing the date, time, and session access link (Zoom/Google Meet) is sent to your registered email address and WhatsApp number within **15 to 30 minutes**.

* **Community & Course Access:** Access credentials or invite links for digital programs and community memberships are dispatched via email within **2 to 4 hours** of successful transaction completion.

* **Non-Receipt or Technical Support:**

If you have completed your payment and have not received your booking confirmation or session link within 1 hour, please check your spam or promotions folder. If the issue persists, contact our support team immediately at **divinepositivefamily@gmail.com** or WhatsApp **9829917799** with your transaction details, and our team will reissue your access credentials within 12 business hours.